vs6789 Frequently Asked
Questions

vs6789 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Verification is required before your first withdrawal can be processed.

You can reset your vs6789 password by clicking "Forgot Password" on the login page. Enter the email address linked to your account and a password reset link will be sent to your inbox within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact [email protected] with your registered username and our team will assist you.

No. vs6789 strictly permits one account per person, per household, and per device. Creating duplicate accounts to claim multiple welcome bonuses or to circumvent account restrictions is a violation of our Terms & Conditions. If duplicate accounts are detected, both will be suspended and any pending withdrawals may be voided. If you believe your account was mistakenly flagged, contact our support team.

To permanently close your account, send an email to [email protected] with the subject "Account Closure Request" and include your registered username. Our team will process the closure within 48 hours. Any remaining balance in your account will be returned to your verified payment method — bKash, Nagad, Rocket, or your registered bank account — within five business days.

bKash deposits to your vs6789 account are credited instantly in the vast majority of cases. Once you complete the payment from your bKash wallet, funds typically appear in your casino balance within 30 seconds to 2 minutes. During peak hours or scheduled bKash maintenance windows, processing may occasionally take up to 15 minutes. If your deposit is not reflected after 30 minutes, contact [email protected] with your bKash transaction ID.

The minimum deposit on vs6789 is ৳200 for mobile wallet payments including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500. These low thresholds are designed so that players in Bangladesh can start enjoying the platform without a large initial commitment.

The minimum withdrawal amount on vs6789 is ৳500 for all payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. To process any withdrawal, your account must be fully KYC-verified with a confirmed government-issued ID on file. Withdrawals requested before verification is complete will be held until the identity check is finalised.

vs6789 processes withdrawal requests within 24 hours on business days. Once approved by our payments team, bKash, Nagad, and Rocket withdrawals typically arrive in your mobile wallet within 1–4 hours. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or other partner institutions may take 1–3 business days to clear depending on the receiving bank's processing schedule.

vs6789 does not charge any platform-level fees on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their standard transaction charges as per their own fee schedules. Bank transfers may also incur standard inter-bank fees set by your bank, which are outside vs6789's control. We recommend checking your wallet provider's fee policy before transferring.

Yes. vs6789 supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services are fully integrated into the vs6789 cashier. Simply select your preferred provider when making a deposit, enter the amount in BDT, and follow the on-screen instructions to complete the transfer from your mobile wallet.

vs6789 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, number of wickets, and live in-play wagering. Tournaments covered include the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ODI World Cup, Asia Cup, and all Bangladesh Tigers home and away series. Pre-match and in-play markets are available, with odds updated in real time.

Yes. All slot games on vs6789 are provided by certified third-party studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which use independently audited Random Number Generators (RNGs). RNG certification means every spin outcome is statistically independent and cannot be manipulated by the platform or the player. The theoretical Return to Player (RTP) percentage for each game is published in its game information panel.

Yes. vs6789 is fully optimised for mobile play on both Android and iOS smartphones and tablets. No app download or installation is required — simply open your mobile browser, navigate to vs6789.app, and log in. The entire game catalogue including live casino tables, slots, and sports betting is accessible via mobile browser with no reduction in functionality or game quality.

RTP (Return to Player) is the theoretical percentage of total wagered money that a slot game pays back to players over a very large number of spins. An RTP of 96% means that for every ৳100 wagered on average, ৳96 is returned as winnings over time. Most premium slots on vs6789 from providers like Pragmatic Play and NetEnt carry RTPs of 95%–97%. Individual game RTP figures are listed in the game's information or paytable section.

Yes. vs6789 features a full live casino section powered by Evolution Gaming and Ezugi, two of the world's leading live dealer studios. Games available include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, and Lightning Dice. All tables are streamed in HD from professional studios and are hosted by real dealers, creating an authentic casino atmosphere accessible from anywhere in Bangladesh.

vs6789 offers a welcome bonus on a new player's first deposit. The bonus is credited to your account automatically once your first qualifying deposit clears. The exact bonus amount and match percentage are displayed on the current promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Specific wagering requirements for each bonus are detailed in the promotion's individual terms and conditions on the vs6789 promotions page.

Yes. vs6789 regularly runs free spins promotions tied to new slot game launches, seasonal events such as Eid and Pohela Boishakh, and special reload offers for existing players. Free spins are credited to specific eligible slot games and any winnings generated from them are subject to the wagering requirements stated in the relevant promotion. Check the vs6789 promotions page regularly for the latest free spins offers.

No. Bonus funds on vs6789 cannot be withdrawn directly — only winnings generated after completing the associated wagering requirement are eligible for withdrawal. If you choose to withdraw before completing the wagering requirement, any remaining bonus balance and bonus-derived winnings will be forfeited. Your original cash deposit is always withdrawable at any time, subject to KYC verification being complete.

Yes. vs6789 operates a loyalty rewards programme that recognises and rewards active players with points earned on qualifying wagers across the sports betting, live casino, and slots sections. Accumulated loyalty points can be exchanged for bonus funds, free spins, or cashback offers. Higher-tier VIP players also receive access to priority withdrawals, dedicated account managers, and exclusive seasonal promotions.

vs6789 is a safe and reliable platform that uses SSL/TLS encryption on all data transmissions to protect your personal information and financial transactions. All games are supplied by internationally certified providers using audited Random Number Generators. Player funds are held separately from operational funds, and all payment processing is handled through established and regulated financial service providers including bKash, Nagad, and partner banks.

The minimum age to register and play on vs6789 is 18 years. This is a strict policy applied without exception. All players are required to confirm their age during registration, and identity verification (KYC) is mandatory before any withdrawal is processed. If an underage player is identified at any stage, their account will be closed immediately and any deposits will be returned. vs6789 takes underage gambling prevention very seriously.

To self-exclude from vs6789, send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. The exclusion will be activated within 24 hours and cannot be reversed until the chosen period has fully elapsed. Any remaining account balance will be returned to your verified payment method. Self-exclusion is free and available to all players at any time.

Yes. vs6789 allows every player to set daily, weekly, or monthly deposit limits from within the Responsible Gaming section of their account settings. Lowering a limit takes effect immediately. Raising a limit is subject to a mandatory 24-hour reflection period before the new higher cap comes into force. Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, reach out to the vs6789 responsible gaming team immediately by emailing [email protected]. You can also activate a time-out or self-exclusion yourself from your account settings at any time. Our support team is available 24/7 Bangladesh Standard Time (BST, UTC+6) and all conversations are treated with complete confidentiality. You are never alone — help is always available.